All of our clients are provided with facilities for NASDA to remotely support their network. 95% of network support may be addressed off site using remote access into the client’s network. Remote support allows a network engineer to log into a particular workstation or server to solve issues without being on the client’s premises. This avoids time consuming telephone instructions and provides low cost network support with greater convenience for the client.

On-Site support

On-Site support is also available and suited to issues which cannot be resolved using remote access.

Email & Telephone support

If clients prefer they may also email or telephone NASDA support directly with support issues. Support arrangements are flexible to suit the client’s business environment.

Support Issue Logging Online

Our clients are provided with a username and password which allows them to access the NASDA helpdesk online to log support issues. This allows our clients to be in control of who logs support calls and when and provides efficient reporting of issues to the helpdesk for speedy resolution.

Monitoring tools

Our network engineers use a variety of monitoring tools to check up on the day to day functionality of our clients networks as part of our client service.

This includes checking backups were conducted successfully and allows us to identify issues and alert the client to any potential problems prior to escalation.

Hardware requirements

NASDA Pty Ltd does not implement low-end hardware, this significantly reduces the frequency of required network support. Professional hardware selection involves assessing the best combination of hardware to provide a highly reliable network.

We generally do not support networks which we have not installed or at least audited; this is because we only support networks which we can be confident will perform to an appropriate reliability standard.

New Support Plans

As of October 1st 2006 NASDA will be offering revised support plans.

The new support plans include the same high level of responsive support clients are used to and now include Pro-active Monitoring and Pro-active Maintenance.